Privacy Policy

Last updated: September 30th, 2026 

 

Sorted Planning values and respects Your privacy and is committed to protecting and safeguarding Your personal information through our compliance with this privacy policy (the “Policy”). This Policy discloses the privacy practices of www.sortedplanning.com (the “Website”) owned and operated by Jemima Arnold, doing business as Sorted Planning, a registered business in Ontario (the “Company”, “We”, “Us” or “Our”). This Policy will help you (the “User”) understand how we collect and use personal information from users of our Website. This Policy applies to information collected by this Website and any affiliated social media accounts and other interactions or services provided by the Company.

 

This Policy is a legally binding agreement between you (“User”, “You” or “Your”) and the Company. If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “You” or “Your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website. The Policy will notify the User of the following: (a) what personally identifiable information is collected from you throughout the Website, why it is collected, how it is used and with whom it may be shared; (b) what choices are available to the User regarding the use of your data; (c) the security procedures in place to protect the misuse of the User’s information; and (d) how the User can correct any inaccuracies in the information. 

 

The Company and the Website reserve the right to make changes to this Policy at any given time. If the User wants to make sure that they are up to date, we advise the User to frequently visit this page. If we decide to utilize any personally identifiable information in any other manner than prescribed when initially collected, the User will be notified by email. 

 

By using this Website and affiliated social media accounts, the User agrees that they are over the age of eighteen [18] and is consenting to the data collection procedures expressed in this Policy. This Website does not knowingly collect personal information from children under the age of thirteen [13], nor does it knowingly collect personal information from minors under the age of sixteen [16] without appropriate consent where required by applicable law. If the Company becomes aware that personal information of a child or a minor has been collected without appropriate consent, we will take reasonable steps to delete such information, and parents or legal guardians who believe that a child has provided personal information may contact us to request deletion.

 

1. INFORMATION THE WEBSITE COLLECTS, USES AND SHARES

1.1 This Website provides several opportunities for the User, to voluntarily provide us with personal information in exchange for a free resource, to be added to our email or subscriber list, to purchase a service, book a discovery call, to contact us, or to purchase products made available in the future. If the User elects to “opt-in” and provides us with personal information for any of these purposes, we will collect the information provided, which may include the User’s name, pronouns, email address, phone number, address, and the text of any messages sent to us. We will also process personal information in the form of comments, images, or videos that the User makes or shares on our social media pages, or any other online forum currently available now, or made available in the future. The User understands that their decision to provide any information to the Website and to the Company in this manner is voluntary and constitutes their clear consent to allow the Website to collect, process, and retain such information. By submitting information and using the Website provided for by the Company, the User acknowledges that the Website may obtain, collect, analyze and retain such personal data to improve the functionality, accuracy, responsiveness, and performance of the Website.

 

1.2 Personal information collected may, in limited circumstances, include sensitive personal information as defined under applicable law, including but not limited to health and personal care information, or biometric information such as voice recordings, or other identifiers capable of uniquely identifying an individual, if voluntarily submitted by the User. The Company does not intentionally collect biometric identifiers for the purpose of uniquely identifying individuals unless explicitly disclosed at the point of collection and only where legally permitted.

 

1.3 The Company may use artificial intelligence tools in connection with the provision and administration of its services. Artificial intelligence may assist with functions such as transcription, document preparation, organization, summarization, research, review, editing, administrative support and quality assurance. The Company may also use artificial intelligence to assist in reviewing materials for clarity, consistency, inclusivity and other quality-related considerations. You may opt out of the use of artificial intelligence by notifying the Company.

 

1.4 If the User elects to fill out the “contact us” or “book a discovery call” portion of our Website, or provide us with any other communication data, including but not limited to that provided via email, social media messaging or posts, or text messages, the Website may collect personal information including their name, email address, as well as the text of any message sent electronically. This data will be processed based on the Website’s legitimate interest in communicating with the User, answering any questions or concerns raised. We may also retain the aforementioned data to keep a record of any such communication.

 

1.5 If the User becomes a customer, we will collect additional information in order to carry out and complete the purchase and sale of the goods or services as requested, including but not limited to User name, email address, billing address, credit card or payment information, personal identification information, and any other information necessary in order to complete the purchase of the product or service the User has elected to buy. The Website will collect and process this data in order to fulfill the contractual obligation to complete the order and will not retain the information any longer than necessary. The Website uses third-party data processors to facilitate user payments, and will not retain nor have access to the User’s payment information. Once the User is a Customer, the Company will collect information shared through intake forms, reflection exercises, and notes taken during our work together.

 

1.6 If the User is on the Website and or Company’s email list due to their consent to be added, or due to the Website or Company’s legitimate interest in engaging in direct marketing, the Website or Company may also use User data to send blogs or newsletters to the User. To ensure compliance with Canada’s Anti-Spam Legislation (CASL), all emails from the Website or Company will clearly state the sender of the email, as well as provide instructions on how to unsubscribe from such a list or contact the Website or Company with any questions or concerns.

 

1.7 This Website may also collect information through automatic data collection technology. The Website may use or send standard “cookies” to identify the User’s browser from time to time. The Website does not include any personally identifiable information in cookies and will not employ any other mechanisms (other than those discussed above) to capture data on our Website. The Website may use both session cookies (which expire once the User closes their browser) and persistent cookies (which stay on the User’s computer until deleted). The User can accept or decline cookies using web browser settings. If the User chooses to disable cookies, some areas of the Website may not work properly or at all. The Website does not respond to Do Not Track signals sent by the User’s browser. Where required by applicable law, the User will be provided with a cookie consent mechanism allowing them to accept to reject non-essential cookies, including analytics and advertising cookies.

 

1.8 This Website may also collect data about how the User uses the Website, browsing actions or patterns, computer equipment, IP address, internet connection, and other similar choices the User makes, in order to obtain statistical data, improve our Website and offerings, and ensure the User receives information relevant to them. If the Website utilizes this technology, the Website will use them in compliance with all policies of these third-party companies.

 

2. HOW AND WHY IT IS COLLECTED

2.1 This Website collects the User’s personal information when you voluntarily and/or directly provide it to the Company to receive free or paid access to the Website, a free or paid resource or service, or when the User fills out a form or sends an email to contact the Company or book a discovery call, and does so in order to provide the User with the resource or service the User indicated they would like to receive. The Website may also track the User’s future interactions with content, and use personal information to keep the User informed about the services they have elected to receive, as well as any linked or similar products or services the Company thinks the User may be interested in. The information will be collected by the Website following the User’s choice to manually enter it in and click to be added to the Company list. No such information will be collected without the User taking action to be added to the list, or in exchange for a free resource.

 

2.2 The Company may use third-party service providers, including providers of website hosting, technical, payment,  analytics, and other related services, to support the operation of the Website and the provision of our services. Where these third parties process personal information on behalf of the Company, the Company takes reasonable steps to ensure that such information is handled in accordance with applicable privacy laws and is subject to appropriate privacy and security protections.

 

2.3 The Company may collect and process personal information for the purposes of fraud prevention, security monitoring, enforcing our terms, complying with legal and regulatory obligations, protecting intellectual property, and mitigating risk. Where required under applicable law, the Company will identify the purposes for collection at or before the time of collection.

 

3. HOW WE USE YOUR INFORMATION

3.1 The User has the right to know and understand how their information is used. The Website will use the personally identifiable information that the User has voluntarily given us in order to carry out the service requested, including free resources, periodic promotional emails, to notify the User about any changes to our policies or services, or to fulfill the requested services.

3.2 Non-Personally Identifiable Information: Additional non-identifying information that is collected may be used to provide an overview of how people are accessing and using the Website; it is not used for any additional purposes, and the Website does not use any such data to make automated decisions. The Company and Website may also record some or all information to help create a better User experience. The Website may use information such as the User’s IP address to help diagnose technical problems with Company servers or our Website, and to determine which portions of our Website receive the most traffic, to understand which content is the most useful to our visitors. The User’s IP address will not personally identify them and may be used for such limited purposes as outlined above, in order to improve user experience.

3.3 Automated Processing and Profiling: This Website may use automated tools to analyze usage trends, engagement patterns, and preferences in order to improve services. Such processing does not result in decisions that have legal or similarly significant effects without human involvement.

 

4. HOW INFORMATION IS STORED AND SHARED

4.1 The User has the right to know what information is stored (and not stored) and how it is processed. User information is stored using secure third party service providers and data management software systems. It is important to this Website and Company to take appropriate measures to ensure your information is kept confidential. The User understands that there are limited purposes where this Website and Company will share the User’s confidential information, including with those who are providing technical support for our Website, marketing and research teams, software building systems, external business advisers such as lawyers, accountants and auditors, related entities and brands, or those who are members of our team. Any party that has access to the User’s information will keep such information confidential and will never share it with any unrelated parties to the best of the Company's abilities. Information provided by the User may be shared, disclosed, or given to third parties to complete or otherwise fulfill the services. The Company does not sell personal information as defined under applicable privacy legislation.

 

4.2 Please be aware this Website may disclose information provided if required to do so by law, or if there is an honest, good-faith belief that such disclosure is necessary to protect the rights of our Website or of the Company that any portion of our policies are being violated, to prevent or mitigate a belief that a crime may be committed, or to protect the safety or rights of other users. This information may also be shared as a result of the sale of the Company or any branch of the Company, as well as with any joint venture partners should the Company deem it necessary to share such information. This Website will always take all reasonable measures to protect and safeguard the User’s information.

 

4.3 This Website, and the servers and parties which made this Website available on a global scale, are located within, and operate within, Canada and the United States. The internet laws of Canada govern any and all matters relating to this Website. Any information the User chooses to provide through this Website, including subscribing to email, inputting contact information, or purchasing a physical product, will be transferred to the United States for processing. That information may then be transferred within Canada or back out of Canada to other countries outside of the User’s country of residence, depending on the type of information, and how it is stored by us. If transferred to another country, it may not have data protection laws that are as comprehensive or protective as those in the User’s country of residence; however, our collection, storage, and use of the User’s personal information will at all times be governed by this Privacy Policy. By visiting our Website, the User acknowledges this information, and by submitting any personal information onto our Website, hereby authorizes this transfer and processing of information. The Company may use reputable cloud infrastructure providers whose servers and backup systems may be located in multiple jurisdictions, including the United States or other countries. Where personal information is transferred outside of Canada, the Company will implement appropriate safeguards as required by applicable privacy legislation, which may include contractual protections or reliance on adequacy determinations where available. By using the Company’s services, You acknowledge and consent to your personal information being transferred to and stored in jurisdictions outside of Canada, where it may be subject to the laws and legal requirements of those jurisdictions.

 

4.4 By collecting and using the User’s personal data, this Website is acting as a data controller, meaning we determine what information is collected, how long it is stored, and what the personal information will be used for. This Website utilizes a third-party company to act as a data processor, which stores information such as names and email addresses that make up our email list. The Company takes reasonable steps to ensure that all third-party data processors we use are compliant with the General Data Protection Regulations as well.

 

5. YOUR ACCESS TO, AND CONTROL OVER INFORMATION

5.1 The User has the right to update, edit, or delete their information from our database. It is also within the User’s right to opt-out of any future communications from us at any time by clicking the “unsubscribe” button at the bottom of any email we send the User from our list. Should the User wish to request access to information that the Company has about them, correct or edit any information, or unsubscribe from the Company’s email list, and/or remove or delete their information from our database, the User also has the option to do so at any time, free of charge, by reaching out via the following email address to: jemima@sortedplanning.com.

 

  • See what data this Company holds about the User, if any.

  • Change/correct any data this Company holds about the User.

  • Have us delete any data this Company holds about the User. 

  • Express any concern you have about this Company’s use of the User’s data. 

 

5.2 Depending on applicable law, the User may have additional rights, including the right to data portability, the right to restrict processing, the right to object to certain processing activities, and the right to request information about automated decision making. Residents in certain areas may also have the right to request disclosure of categories of personal information collected, sources of collection, purposes of use, categories of third parties with whom information is shared, and specific pieces of personal information collected.

 

6. UNSUBSCRIBE OR OPT-OUT

6.1 All users and visitors to our Website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our Website please utilize the unsubscribe functions in our email communications. We will continue to adhere to this Policy with respect to any personal information previously collected. 

 

7. INFORMATION PROTECTION AND DISCLOSURE

7.1 This Website and our Company take commercially reasonable precautions to protect the User’s information against unauthorized access, unlawful processing, accidental loss, destruction, and damage. Any information submitted to the Company via the Website is protected both online and offline. However, no method of transmission over the Internet or method of electronic storage is fully guaranteed. Accordingly, the Company maintains commercially reasonable safeguards to protect such information.


7.2 Wherever this Website collects sensitive information (such as credit card data or personal identification), that information is encrypted and transmitted to the Company in a secure way. The User can verify this by looking for a lock icon in the address bar and/or looking for “https” at the beginning of the address of the Web page. 

 

7.3 The Company cannot guarantee that information submitted through the Website, including through any contact forms, will remain confidential or exempt from access, use, or disclosure. The User shall not submit confidential, privileged, proprietary, or sensitive information, or other identifiable information through the Website or contact forms. By using the Website, the User acknowledges and accepts that any data shared may be used for operational purposes, including but not limited to improving the Website’s performance and functionality.

 

7.4 While this Website uses encryption to protect sensitive information transmitted online, we also protect User information offline. Only employees and contractors who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

 

7.5 Our Company has determined it is not required to appoint a Data Protection Officer, as our core activities do not consist of processing operations that require regular and systematic monitoring of data subjects nor do we process sensitive categories of data on a large scale.

 

7.6 In the event of any breach of security safeguards involving personal information under our control that poses a real risk of significant harm, the Company will provide notice to affected individuals and applicable regulatory authorities in accordance with applicable legislation.

 

8. HOW LONG WE KEEP YOUR INFORMATION

8.1 The data this Website collects from the User will be stored no longer than seven [7] years, and based on any limitation periods prescribed by law within which claims might be made, the type of contract we have with the User, the existence of consent and our legitimate interest in keeping such information as stated in this Policy. In any event, only for as long as the Data Protection Legislation allows. Where an audio recording is used to generate a transcript, the original audio recording will not be retained, and only the resulting transcript will be stored in accordance with the applicable retention period.

 

9. CALOPPA COMPLIANCE

9.1 If the User is a California resident, they have the right to request information from the Company regarding the manner in which we use and/or store the User’s personally identifiable information and share their information with third-parties. The User may contact us at the following email address:   jemima@sortedplanning.com.

 

9.2 For more information about California Do Not Track and User rights as a California resident with respect to User Personal Information, please visit: www.allaboutdnt.com.

 

10. GDPR COMPLIANCE

10.1 In order to ensure compliance with the European Union’s General Data Protection Regulation (“GDPR”) this Website and Company confirms we have lawful grounds for processing the information we collect from the User. If the User provides personal information via the Website “contact us” page or sends us any other form of electronic communication, we will process the User’s data based upon our legitimate interest to respond to user or customer inquiries. If the User elects to receive communication from our Company by “opting in” and provides us with their name and email address in exchange for a free resource or training, or if the User makes a purchase from us, we will process User data for the purpose it was collected based on affirmative consent to do so, and may periodically send additional email marketing based upon our legitimate interest in marketing to those that have shown an interest in our products or services. The Company may also give the User the option to be added to our email list, in order to receive our newsletter, information about our products and services, and other information we believe may be of interest to the User based upon their decision to opt-in to one or more of our free resources, and will obtain User consent to do so. The User may withdraw consent at any time by contacting us and requesting your information be edited, updated, or deleted. We do not intentionally collect special categories of personal data, as defined under GDPR, unless explicitly disclosed and processed in accordance with applicable law.

 

10.2 The data controller responsible for the User’s personal information for the purposes of GDPR compliance is: Sorted Planning,  jemima@sortedplanning.com.

 

For more information regarding the User’s rights to their Personal Information in the European Union, please visit: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.

 

11. PIPEDA COMPLIANCE

11.1 If the User is a resident of Canada and a user of this Website, they may request certain information regarding the disclosure of their personal information and shall be given access to that information. Individuals may also challenge the accuracy and completeness of the information the Company holds and have it amended as appropriate, if necessary. Requests, complaints, or inquiries related to personal information under the control of the Company may be directed to the contact information listed below.

 

11.2 For more information regarding the User’s rights under Canada’s Personal Information Protection and Electronic Documents Act, please visit: https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/

 

12. GOVERNING LAW

12.1 Any claim relating to the Company’s Website shall be governed by the laws of Ontario without regard to its conflict of law provisions. 

 

13. CHANGES TO OUR PRIVACY POLICY

13.1 The Company may amend this Privacy Policy at their discretion and at any time. When the Company makes changes to this Privacy Policy, the Company will post the updated notice to the Website and update the notice’s “Last Updated” date. The User’s continued use of the Website and any services or products hosted therein following the posting of changes constitutes the User’s acceptance of such changes.

 

14. HOW TO CONTACT US

14.1 If the User has any questions or concerns regarding the Policy related to our Website, please feel free to contact us at the following email address: jemima@sortedplanning.com.

Updates

Last updated: September 30th, 2026 

Next Review: September 30th, 2027

This policy is reviewed annually to ensure it remains current with privacy laws and best practices.